Gabriella Queen
& Sophia Zeng
4-weeks
Spring 2024
when they switched from leather to canvas satchels.
Age: 53
Experience: 24 years delivering mail on the East Hill of Kent, WA.
Inventory:
+ Scanner (Hazard alerts, route preparation, clocking in/out)
+ Route Keys (Open vehicles, drop boxes, street mail boxes)
+ Letter Mail (Standard letter sized mail, automated sort)
+ Odd Shaped (Magazines, bags, packages, manual sort)
+ Dog Spray (Special repellant for hazardous dogs)
Insights:
[KEY PROBLEMS]
COMFORT
Curent bag distributes weight on one shoulder.
WEATHER
Mail is susceptible to rain in the Pacific Northwest.
SAFETY
Carriers need protection from dogs & thieves.